Hotel Blog

June 17, 2010

Summer has arrived and with it comes the heat, allergies and general reduction in outside air quality.  Westin is about wellness and breathing clean, invigorating air.  A few years ago, we introduced "smoke-free" hotels.  It's again time for innovation and change.

This year, The Westin Atlanta Airport is taking wellness a step further.  By the end of June, we will complete the conversion of 25 of our newly renovated guest rooms into "PURE" rooms.  A "PURE" room is a room that has been specially treated to dramatically reduce the amount of irritants that are present in living space.  Through a comprehensive process the air is purified to reduce viruses.  The mattress and pillows are encased to protect against allergens.  What that means to you as our guest is that you will wake up totally refreshed.  The air quality is greatly improved in this room because it is circulated and filtered more often than a standard room. These rooms will especially enhance the experience of allergy and asthma sufferers.

Wellness, innovation and change.  That's Westin's culture.  We hope to see you soon.  Breathe Westin.



May 3, 2010

From the desk of... Bill Henderson, General Manager, Westin Atlanta Airport

Last year, we received the prestigious 4-Diamond Award from AAA.  While we were proud to receive this honor, we did not take a break.  We know how important our people are to your overall hotel experience.  So during these last few months we put considerable energy into renewing our service culture.  We reviewed our Westin service standards with every member of our Team.  This renewal is designed to build a service culture that consistently responds to each guest's individual needs with creativity and genuine care.  We are very proud of the results so far which have generated "Living the Brand" stories like these:

• A guest needed some large diapers that were not available in our gift shop. One of our reception professionals went to her car and got some of her child's diapers and gave them to the guest.
• After checking in, a guest spilled a coke on the white shirt he needed for an important event that evening.  A housekeeping associate took the shirt, washed and ironed it and returned it to the guest just in time for his event.
• One guest called accounting to inquire about a credit card charge.  During their conversation, the guest mentioned that she had a headache.  When the call ended, our accounting professional got some aspirin from the associate break room and had them sent to the guest's room with some hot tea.

A culture of caring, personalized service.  We invite you to come and experience it for yourself.

Bill Henderson
General Manager